Help desk for SMBs and service centers

Every complaint, one calm queue.

Help Like A Monk is a help desk for small and medium businesses. Create tickets, set priorities, notify the right people, invoice the work, and manage AMC contracts — on web and mobile.

Explore features

Web, Android and iOS · Set up in a day · No credit card needed

4
Priority levels, from low to urgent
2
Native apps — Android and iOS
1
Workspace for tickets, AMC and invoices
Features

Everything a small support team needs.

From the first WhatsApp message to the final invoice — tickets, warranty, parts, automation and billing, in one calm workspace.

Ticket management

Every complaint becomes a ticket with customer, product and history attached.

Ticket priorities

Four levels from low to urgent — the queue sorts itself.

WhatsApp-first support

Customers raise tickets on WhatsApp; replies land back in the same chat.

Warranty management

Warranty status on every product and serial — check before you charge.

Spare parts management

Stock levels, parts used per job, and low-stock alerts before you run out.

Automation

Auto-assign, escalate and close — rules that work while you sleep.

Notifications

The right person is alerted when a ticket is raised, assigned, or stalls.

Invoicing

GST-ready invoices from closed tickets — parts, labour and taxes carry over.

Reports

Resolution time, agent load and renewal revenue — numbers, not guesses.

CRM integration

Import customers from your existing CRM or spreadsheet and keep records linked.

Auto backup

Daily encrypted backups with point-in-time restore. Nothing is lost.

AMC management

Contracts, scheduled services and renewals alongside daily tickets.
AMC module

Annual contracts that renew themselves.

If you maintain what you sell, AMC is your real business. Keep every contract, visit and renewal next to the ticket queue.

See the AMC module
How it works

Calm in three steps.

1

Add your team

Invite users, set roles, and route incoming complaints to the right person.

2

Create tickets

Log complaints with customer details and priority — the queue stays sorted on its own.

3

Resolve and invoice

Close the ticket, raise the invoice, and let AMC renewals remind themselves.

FAQ

Questions, answered.

What is Help Like A Monk?
Help Like A Monk is a help desk software for small and medium businesses. It lets you create support tickets, add users, set ticket priorities, send notifications, raise invoices and manage AMC contracts — from the web app and the Android and iOS apps.
Who is Help Like A Monk for?
It is built for SMB support teams, service centers and AMC-driven businesses — any team that answers customer complaints, repairs products, or maintains equipment under annual maintenance contracts.
Does Help Like A Monk have a mobile app?
Yes. Help Like A Monk has native Android and iOS apps. Technicians in the field get notified of new tickets, update job status on site, and close work orders from their phone.
Does Help Like A Monk support WhatsApp?
Yes. Help Like A Monk is WhatsApp-first — a customer message on WhatsApp becomes a ticket with one tap, and status updates and invoices go back to the customer in the same chat.
Can Help Like A Monk track warranty and spare parts?
Yes. Warranty status is stored per product and serial number with expiry alerts, and the spare parts module tracks stock levels, parts used per job and low-stock alerts.
What is the AMC module in Help Like A Monk?
The AMC module manages annual maintenance contracts: a contract register with value and service schedule, renewal reminders before expiry, scheduled preventive visits that become tickets automatically, and complaints linked to each contract.
Can I invoice customers from Help Like A Monk?
Yes. You can raise an invoice directly from a closed ticket — parts, labour and taxes carry over, GST is calculated per line, and payment status is tracked as sent, paid or overdue.
How do I get started with Help Like A Monk?
Book a 30-minute demo and the team will walk you through the product on your own use case. Setup takes a day — add your users, create your first tickets, and your queue is live.

Bring calm to your support queue.

See Help Like A Monk on your own tickets and contracts in a 30-minute walkthrough with our team.

Contact sales
Demo request received — we will reach out within 24 hours.